Requirements checklist
CRM requirements
10 users
| # | Requirement | Priority | HubSpot CRM | Zoho CRM | Salesforce Sales Cloud |
|---|---|---|---|---|---|
| 1 | Contact & deal records | Must have | |||
| 2 | Visual pipeline | Must have | |||
| 3 | Email & calendar sync | Must have | |||
| 4 | Automation | Must have | |||
| 5 | Reporting & forecasting | Must have | |||
| 6 | Two-way email and calendar sync | Nice to have | |||
| 7 | Pipeline view that matches your sales stages | Nice to have | |||
| 8 | Automation available on the tier you can afford | Nice to have | |||
| 9 | Reporting your managers will actually use | Nice to have | |||
| 10 | Clean data export if you ever leave | Nice to have |
Security & compliance
- Multi-factor authentication: Can admins enforce MFA for every user, on every plan?
- Single sign-on (SAML/OIDC): Is SSO included on the plan we are buying, or only on enterprise tiers?
Commercial questions
- Does the plan auto-renew, and how many days’ notice do you need to cancel?
- Is the advertised price for annual billing? What is the month-to-month price?
- Is the first-year price a promotion? What will renewal cost, and is it capped?
- Is there a minimum number of seats, or a charge for inactive users?
- Are onboarding, implementation or premium-support fees extra?
- How do we export all our data if we leave, and in what format?
Ask vendors to answer each line in writing (Yes / No / Paid add-on, with plan name). Research each option in our CRM Software reviews.