Our verdict · 8.2/10 Excellent
Strong for sales and customer-facing teams that want notes in their CRM automatically.
Key takeaways
- Best for: Sales teams.
- Strongest area: Features & fit (8.6/10). Weakest: Support & reliability (7.4/10).
- Price: Free plan; paid from around $10–19 / seat / month — free plan available.
- Watch out for: Storage limits on free plan.
What is Fireflies.ai?
Fireflies records, transcribes and summarises meetings, then pushes notes and action items into CRMs, project tools and chat. Conversation intelligence features help sales and support teams.
Fireflies.ai is made by Fireflies.ai and is reviewed here as a meeting assistant. It is priced on a freemium basis, and our editorial score is 8.2 out of 10, calculated from six weighted criteria.
Who it’s for — and who should skip it
Choose Fireflies.ai if
- Sales teams
- CRM-centric workflows
- Conversation analytics
Not for you if
- Teams uncomfortable with recording bots
- Strict on-premise requirements
Key features
Push notes to Salesforce, HubSpot and more.
Track keywords across calls.
Share clips of key moments.
AI assistant over your meetings.
- HubSpot
- Salesforce
- Slack
- Asana
- Zoom
- Google Meet
Pros & cons
What we like
- Extensive integrations
- Conversation intelligence
- Searchable transcripts
- Many languages
Watch out for
- Storage limits on free plan
- Bot presence can deter some guests
- Advanced analytics on higher tiers
Pricing & true cost
| Plan | Indicative price | Notes |
|---|---|---|
| Free | Free | — |
| Pro | ≈ $10 / user / mo | Billed annually |
| Business | ≈ $19 / user / mo | Billed annually |
| Enterprise | Custom quote | — |
True cost at 5, 10 and 25 seats
Cheapest paid plan that fits each team size, from indicative list prices checked October 30, 2026. Excludes tax, add-ons, onboarding fees and promotional discounts.
Pricing watch-outs
- Quote-only tier. Enterprise has no public price. Ask for a written quote that includes onboarding and support fees.
Contract questions to ask before you sign
- Does the plan auto-renew, and how many days’ notice do you need to cancel?
- Is the advertised price for annual billing? What is the month-to-month price?
- Is the first-year price a promotion? What will renewal cost, and is it capped?
- Is there a minimum number of seats, or a charge for inactive users?
- Are onboarding, implementation or premium-support fees extra?
- How do we export all our data if we leave, and in what format?
General questions for any vendor — not findings about this product. Build a full checklist with our requirements builder.
Indicative USD pricing, last checked October 30, 2026. Vendors change prices and promotions often — always confirm on their website. Model your own numbers with our SaaS TCO calculator.
Score breakdown
| Criterion | Weight | Score | Points | |
|---|---|---|---|---|
| Features & fit | 25% | 8.6 | 2.20 | |
| Ease of use | 15% | 8.6 | 1.30 | |
| Value for money | 15% | 8.0 | 1.20 | |
| Support & reliability | 10% | 7.4 | 0.70 | |
| Security & privacy | 20% | 7.6 | 1.50 | |
| Integrations & ecosystem | 15% | 8.6 | 1.30 | |
| Overall | 100% | Weighted for AI tools products | 8.2 | |
Security & compliance facts
| Item | Status | Question to ask Fireflies.ai |
|---|---|---|
| Multi-factor authenticationStops most account takeovers from reused or phished passwords. | Not verified by us | Can admins enforce MFA for every user, on every plan? |
| Single sign-on (SAML/OIDC)Lets you remove a leaver’s access everywhere from one place. | Not verified by us | Is SSO included on the plan we are buying, or only on enterprise tiers? |
| SOC 2 Type II reportIndependent audit of the vendor’s security controls — often required by larger customers. | Not verified by us | Can we see your current SOC 2 Type II report (under NDA if needed)? |
| ISO/IEC 27001 certificationInternational standard for running an information-security programme. | Not verified by us | Which legal entity and services does your ISO 27001 certificate cover? |
| GDPR data processing agreementNeeded if you handle personal data of people in the EU/UK. | Not verified by us | Do you offer a signed DPA and list your sub-processors? |
| HIPAA business associate agreementRequired before US healthcare businesses store protected health information. | Not verified by us | Will you sign a BAA, and on which plans? |
We have not yet verified these items for Fireflies.ai against a primary source, so we don’t claim them either way. Check Fireflies.ai’s trust or security page and ask for documents in writing.
Before you buy any meeting assistant
Check Fireflies.ai against the same list we use for every meeting assistant — and confirm each point on the plan you intend to buy, not the top tier.
- Works with your meeting platforms
- Speaker identification
- CRM / project tool integrations
- Admin controls and retention settings
- Transcription minutes on your plan
See every ranked option in AI Meeting Assistants.
Fireflies.ai alternatives
Pick an alternative by what matters to you
- Cheaper
Otter.ai≈ $80/mo vs $100/mo at 10 users (cheapest paid plans, indicative) - Easier to use
FathomEase-of-use score 9.2 vs 8.6 - Stronger on securityAAvomaSecurity & privacy score 8.2 vs 7.6
- Higher overall scoreFathomOverall 8.4 vs 8.2
Computed from our published scores and indicative pricing for tools in the same category as Fireflies.ai. Scores are editorial; see the methodology.
Editor’s picks
Real-time meeting transcription and AI summaries.
Head-to-head comparisons
Featured in: Best AI Note Takers for Meetings, Best Free AI Note Takers
Review history
- Scored under methodology v2.0 (six weighted criteria, computed overall score).
Fireflies.ai FAQ
Can Fireflies update my CRM?
Yes, it integrates with major CRMs to log notes and activities.
Does Fireflies.ai have a free plan?
Yes. Fireflies.ai offers a free plan. Paid plans start at Free plan; paid from around $10–19 / seat / month (indicative — check the vendor for current pricing).
Who is Fireflies.ai best for?
Fireflies.ai is best for: sales teams; CRM-centric workflows; conversation analytics.
How much does Fireflies.ai cost for a team of 10?
On indicative list prices, the cheapest paid plan that fits 10 users (Pro) works out at roughly $100 per month, or about $1,200 per year, before tax, add-ons and discounts.
How is the Fireflies.ai score calculated?
The 8.2/10 overall score is a weighted average of six sub-scores — features & fit, ease of use, value, support & reliability, security & privacy, and integrations — using the published weights for AI products. Affiliate relationships have no input. See our methodology page for the full rubric.
What are the best alternatives to Fireflies.ai?
Popular alternatives include Otter.ai. See our comparisons for side-by-side verdicts.