Our verdict · 8.0/10 Excellent
Excellent for sharing customer moments across a team. Less broad than all-in-one platforms.
Key takeaways
- Best for: Customer-facing teams.
- Strongest area: Ease of use (8.8/10). Weakest: Support & reliability (7.6/10).
- Price: Free; paid from around $15–19 / user / month — free plan available.
- Watch out for: Fewer analytics than rivals.
What is Grain?
Grain records meetings, writes AI notes and makes it easy to clip and share key moments. It syncs notes into CRMs and is aimed at sales, customer success and research teams that need to share customer insights.
Grain is made by Grain and is reviewed here as a meeting assistant. It is priced on a freemium basis, and our editorial score is 8.0 out of 10, calculated from six weighted criteria.
Who it’s for — and who should skip it
Choose Grain if
- Customer-facing teams
- User research
- Sharing customer clips
Not for you if
- Organisations wanting analytics-heavy tools
- In-person recording
Key features
Zoom, Meet and Teams.
Templated summaries.
Share moments and highlight reels.
HubSpot and Salesforce.
- Zoom
- Google Meet
- Microsoft Teams
- HubSpot
- Salesforce
- Slack
Pros & cons
What we like
- Easy clips and highlights
- CRM sync
- Customisable AI notes
- Clean interface
Watch out for
- Fewer analytics than rivals
- Paid plans for team features
- Video calls only
Pricing & true cost
| Plan | Indicative price | Notes |
|---|---|---|
| Free | Free | Limited |
| Starter | ≈ $15 / user / mo | Billed annually |
| Business | ≈ $29 / user / mo | Billed annually |
Pricing watch-out: Free plan limits recordings.
True cost at 5, 10 and 25 seats
Cheapest paid plan that fits each team size, from indicative list prices checked October 31, 2026. Excludes tax, add-ons, onboarding fees and promotional discounts.
Contract questions to ask before you sign
- Does the plan auto-renew, and how many days’ notice do you need to cancel?
- Is the advertised price for annual billing? What is the month-to-month price?
- Is the first-year price a promotion? What will renewal cost, and is it capped?
- Is there a minimum number of seats, or a charge for inactive users?
- Are onboarding, implementation or premium-support fees extra?
- How do we export all our data if we leave, and in what format?
General questions for any vendor — not findings about this product. Build a full checklist with our requirements builder.
Indicative USD pricing, last checked October 31, 2026. Vendors change prices and promotions often — always confirm on their website. Model your own numbers with our SaaS TCO calculator.
Score breakdown
| Criterion | Weight | Score | Points | |
|---|---|---|---|---|
| Features & fit | 25% | 7.8 | 2.00 | |
| Ease of use | 15% | 8.8 | 1.30 | |
| Value for money | 15% | 8.0 | 1.20 | |
| Support & reliability | 10% | 7.6 | 0.80 | |
| Security & privacy | 20% | 8.0 | 1.60 | |
| Integrations & ecosystem | 15% | 8.0 | 1.20 | |
| Overall | 100% | Weighted for AI tools products | 8.0 | |
Security & compliance facts
| Item | Status | Question to ask Grain |
|---|---|---|
| Multi-factor authenticationStops most account takeovers from reused or phished passwords. | Not verified by us | Can admins enforce MFA for every user, on every plan? |
| Single sign-on (SAML/OIDC)Lets you remove a leaver’s access everywhere from one place. | Not verified by us | Is SSO included on the plan we are buying, or only on enterprise tiers? |
| SOC 2 Type II reportIndependent audit of the vendor’s security controls — often required by larger customers. | Not verified by us | Can we see your current SOC 2 Type II report (under NDA if needed)? |
| ISO/IEC 27001 certificationInternational standard for running an information-security programme. | Not verified by us | Which legal entity and services does your ISO 27001 certificate cover? |
| GDPR data processing agreementNeeded if you handle personal data of people in the EU/UK. | Not verified by us | Do you offer a signed DPA and list your sub-processors? |
| HIPAA business associate agreementRequired before US healthcare businesses store protected health information. | Not verified by us | Will you sign a BAA, and on which plans? |
We have not yet verified these items for Grain against a primary source, so we don’t claim them either way. Check Grain’s trust or security page and ask for documents in writing.
Before you buy any meeting assistant
Check Grain against the same list we use for every meeting assistant — and confirm each point on the plan you intend to buy, not the top tier.
- Works with your meeting platforms
- Speaker identification
- CRM / project tool integrations
- Admin controls and retention settings
- Transcription minutes on your plan
See every ranked option in AI Meeting Assistants.
Grain alternatives
Pick an alternative by what matters to you
- Cheaper
Otter.ai≈ $80/mo vs $150/mo at 10 users (cheapest paid plans, indicative) - Better integrationsAAvomaIntegrations score 8.6 vs 8.0
- Higher overall score
FathomOverall 8.4 vs 8.0
Computed from our published scores and indicative pricing for tools in the same category as Grain. Scores are editorial; see the methodology.
Editor’s picks
An AI notetaker with a generous free plan for Zoom, Meet and Teams.
AI meeting assistant and conversation intelligence for revenue teams.
AI notetaker with deep CRM and workflow integrations.
Review history
- Scored under methodology v2.0 (six weighted criteria, computed overall score).
Grain FAQ
What makes Grain different?
Its focus on clipping and sharing key customer moments.
Is Grain free?
There is a limited free plan.
Does Grain have a free plan?
Yes. Grain offers a free plan. Paid plans start at paid from around $15–19 / user / month (indicative — check the vendor for current pricing).
Who is Grain best for?
Grain is best for: customer-facing teams; user research; sharing customer clips.
How much does Grain cost for a team of 10?
On indicative list prices, the cheapest paid plan that fits 10 users (Starter) works out at roughly $150 per month, or about $1,800 per year, before tax, add-ons and discounts.
How is the Grain score calculated?
The 8.0/10 overall score is a weighted average of six sub-scores — features & fit, ease of use, value, support & reliability, security & privacy, and integrations — using the published weights for AI products. Affiliate relationships have no input. See our methodology page for the full rubric.
What are the best alternatives to Grain?
Popular alternatives include Fathom, Avoma, Fireflies.ai. See our comparisons for side-by-side verdicts.